Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

• Unused and in the same condition in which it was received
• In its original packaging
• Accompanied by proof of purchase

Starting a Return

To request a return, contact FishDaddy at sales@fishdaddy.com.

If your return is approved, we’ll provide return instructions, including where to send the item. Items returned without prior authorization may not be accepted.

Return shipping costs may apply unless the return is due to an incorrect, defective, or damaged item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong package, contact us as soon as possible at sales@fishdaddy.com so we can review the issue and work to make it right.

Non-Returnable Items

The following items are generally not eligible for return:

• Items that have been used
• Items not returned in their original condition or packaging
• Gift cards
• Final-sale or closeout items, unless they arrive damaged, defective, or incorrect

If you are unsure whether an item is eligible for return, contact us before sending it back.

Exchanges

If you need a different item, size, or variation, the simplest option is to return the original item and place a new order once the return has been approved.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at sales@fishdaddy.com.

European Union Customers

If your order is shipped into the European Union, applicable consumer laws may provide a 14-day cancellation or return period. Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Questions

For questions about returns, refunds, or exchanges, contact us at sales@fishdaddy.com or visit our Contact Us page.